Please read these Conditions of Use carefully.


Customers wishing to return goods supplied by PRO LAMPS Pty Ltd, PRO LIGHTING SOLUTIONS and PRO LIGHTING CONTROL SOLUTIONS are advised that CREDIT / REPLACEMENT will only be issued on the following conditions.


To return a product, customers must first contact Pro Lamps Pty Ltd via email and provide satisfactory proof of purchase. Pro Lamps Pty Ltd may offer you an exchange or refund on most merchandise. Refunds will be given using the customer’s original payment method. Satisfactory proof of purchase documents include:

  • Original register receipt (no photocopies accepted)
  • Tax Receipt/Invoice or Dispatch Confirmation (for items purchased online)
  • Original return/exchange receipt

Any goods returned must be in original, un-damaged and in its un-marked original packaging. Returns are to be sent to the branch from which the product was purchased.


If the customer has simply changed their mind, Pro Lamps Pty Ltd may offer a refund or exchange provided that the product is in as new or resalable condition and the refund or exchange is sought within 14 days of receipt of goods. Otherwise, a re-stocking fee of 20% of the value of the goods will apply.


If the customer has ordered the wrong product, or no longer require the product, a re-stocking fee of 30% of the value of the goods will apply.


If any goods arrive damaged via our chosen carrier, the customer is to contact the branch purchased from within two days of receipt. If online, the customer is to send an email with photos of the product and packaging to our support team as soon as practical. Pro Lamps Pty Ltd will arrange to have the damaged goods returned to a Pro Lamps Pty Ltd and either arrange for a replacement of the goods or refund the price to the customer. Damaged goods must be returned in the condition received by the customer with all original packaging, accessories and/or manuals. Pro Lamps Pty Ltd accepts no responsibility nor any compensation provided should goods be damaged using a customer’s own freight carrier.


If the item is faulty or defective, Pro Lamps Pty Ltd may need to send the item to the manufacturer for assessment to determine whether or not the customer is entitled to an exchange, refund or repairer. If appropriate, a Goods Return Authority (G.R.A.) will be issued to the customer. Issuing of a G.R.A. is not an admission of liability to credit or replace those products. It is only a means of identifying and tracking those products back into our store for further consideration. If the fault is found and acceptable, a credit may be issued. Where the fault is unable to be identified at our offices, the product will be returned to the manufacturer for confirmation. Issuing of any credit will depend on the response from the manufacturer. A Pro-Rata claim relating to actual usage, compared to expected life may also be considered.


If a customer requires an immediate replacement product to complete a specific task, the new product shall be invoiced, and any refund due, will be credited when the returned product is confirmed as being faulty.


Pro Lamps Pty Ltd will accept the full cost of returning the goods to our offices by our nominated carrier, only if they were incorrectly supplied, or after inspection, prove to be faulty.


Credit will not be issued or replacements given for the following circumstances:

  • Non-stock or indent items specially ordered in for customers
  • Products which have been incorrectly installed, or used on defective or inappropriate control gear or voltages
  • Gift vouchers
  • Custom Made and altered items (i.e. gels/filters, modified fixtures, custom products)
  • Specials & Clearance stock
  • Any items over 3 months old from date of invoice that are non-warranty claims


This information may be accessed by authorised personnel of Pro Lamps Pty Ltd for fraud investigations and fraud protection activities. Information collected on returns slips will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to State and Territory departments upon request as required by law.


  1. These Conditions of Use apply to the use of the prolightingsolutions.com.au and pro-lamps.com.au. By using this website, you agree to these Conditions of Use. If you do not accept these Conditions of Use, you must not use this website.
  2. This website is owned and operated by Pro Lamps Pty Ltd.
  3. Intellectual Property Rights
    1. Copyrights, trademark rights and other intellectual property rights for data provided on the website belong to Pro Lamps Pty Ltd, or to a third party and are provided by Pro Lamps Pty Ltd with permission from that third party.
    2. Acts such as duplicating, altering, transmitting, distributing, selling, publishing, posting and reproducing the content provided on the website in whole or in part is prohibited without advance permission from Pro Lamps Pty Ltd or the copyright holder.
  4. Indemnitys
    1. Pro Lamps Pty Ltd does not make any guarantees regarding documents on the website or their contents.
    2. Pro Lamps Pty Ltd accepts no responsibility in the event that there is an error in the content of a document on the website.
    3. Pro Lamps Pty Ltd accepts no responsibility for any damages incurred by a customer due to the use or the inability to use the website.
    4. Matters provided on the website are subject to change without notice.
  5. Posting Date and Content
    1. Pro Lamps Pty Ltd information provided on the website is current at the time of posting, but may be dated when viewed.
  6. Concerning Links
    1. Notification is not required for linking to this Website. Even in cases where notification has been provided to Pro Lamps Pty Ltd, hyperlinked pages on https://www.prolightingsolutions.com.au/ may be moved or deleted.
    2. When providing a link to the website, please avoid frame-internal and other link methods that may mislead viewers as to the address of the site.
    3. No guarantees are made with respect to the content of websites linked from this website.
    4. The presence of a link from the website is not intended to indicate any special relationship between Pro Lamps Pty Ltd and the operator of the linked website or a recommendation by Pro Lamps Pty Ltd of the products or services of that website.
  7. Operating Environment
    1. The following environment is recommended for best viewing and use of the website.
      1. Browser: Internet Explorer 6.x or higher, or Mozilla Firefox 1.5 or higher.
      2. Browsers should be set to allow JavaScript and style sheets.
      3. Cookies are also used on some pages, so your browser should be set to allow them in order to fully utilize the functions of the website.
      4. Adobe Reader (Acrobat Reader) plug-ins may be required on some pages.
      5. Pages may be cut off or incorrectly displayed when printed. Try the following to eliminate these problems.
      6. Adjust the margins in the page setup settings of your browser.
      7. Change the printing page orientation to landscape in the page setup settings of your browser.
      8. Modify the print settings for the background colours and images in the Internet options of your browser.
      9. Reduce the printing magnification in the browser printing setup.
  8. Registration
    1. To access e-catalogue and photometrics information on this website, you are required to register. Registration will involve you submitting your personal information, which is managed according the Pro Lamps Pty Ltd Privacy Policy. By registering you agree that all information and details provided to Pro Lamps Pty Ltd are accurate, true and up-to-date in all respects and at all times.
    2. Pro Lamps Pty Ltd reserves the right to refuse login names at its sole discretion.
    3. Pro Lamps Pty Ltd will not accept any registration that Pro Lamps Pty Ltd suspects is being made by or on behalf of a member who has been suspended for violation of these Conditions of Use.
    4. Repeated breaches of these Conditions of Use may cause Pro Lamps Pty Ltd to lock and/or delete the member’s registration.
  9. Applicable Law
    1. Interpretation, application of the website and these Conditions of Use shall conform to laws of Western Australia unless specified otherwise.
    2. Should a dispute arise regarding the website, the laws of Western Australia shall be the exclusive court of jurisdiction unless specified otherwise.